We all hate it when a company says they will do something and then never do it.
PowerSerg recognizes this shared feeling and works hard to make sure we follow though, one hundred percent of the time.
We achieve this goal by:
Utilizing Software Case Management
All actions items within a call or other interaction are electronically recorded. PowerSerg cannot close the case on our end until all of the action items are completed.
Case Resolution Follow Up
PowerSerg won't close a case until the customer says that they are satisfied with our resolution.